Cream/Pearl Pink Gel 1130 Asics

REFUND POLICY

RETURNS & EXCHANGES

ALL SALES ARE FINAL.  NO RETURNS OR EXCHANGES!!!!

 

If we ship the wrong product or a product that is significantly not as described, a refund will be issued once the product is returned and inspected.  Customer must contact us to begin the process by emailing SOLEFACTORYCT@GMAIL.COM

Please note, we take detailed pictures of every product on our website.  Make sure to review all pictures before purchasing.  If you claim a product not as described, but the included pictures show the flaws, your claim will be denied.

Please understand that due to the nature of our business, we cannot accept returns.

Your order will be processed within 24-48 hours and can NOT be canceled once processing is complete. A tracking ID will be sent to the email address provided at checkout as soon as your order has shipped. Shipping times vary based on location and may be changed with the third-party delivery’s discretion.

CANCELLATIONS

 

For all orders paid through Affirm or AfterPay, a 10% restocking fee will be applied if you decide to cancel your order.  This is due to the fees charged by these companies which are non-refundable to us.

HOW TO ORDER ONLINE FOR IN-STORE PICKUP

Choose our "Pickup in store" option under Delivery during your checkout process.

 

                       HOW TO PICK UP YOUR ORDER IN-STORE

After an order is placed for in-store pickup, you will be notified through email when your order is ready for pickup. 

In order to claim your order, we ask that you present ALL of the following upon arrival to 1258 Barnum Ave Stratford, CT.:

 

1. A valid, physical state or government issued ID

2. If paid by credit card, the card must be presented in person

3. Pickup order confirmation email

(PLEASE NOTE: ID MUST MATCH ORDER RECIPIENT'S NAME)

A signature will be required upon acceptance of your order in-store as proof of order fulfillment.

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                          UNCLAIMED PICKUP ORDERS

All pickup orders must be collected within 48 hours upon receiving order confirmation. Any failure to do so will result in cancellation and a 10% restocking fee charged to the customer.